Shipping policy

Last updated: September 21, 2026

  1. SHIPPING DESTINATIONS

VEYLUNORA currently offers checkout and delivery for eligible addresses within the United States.

Available delivery destinations and shipping services are confirmed during checkout. We cannot ship an order to an address that is not accepted by the checkout system.

  1. FREE STANDARD SHIPPING

VEYLUNORA offers free standard shipping on all orders.

If optional expedited or upgraded shipping services are available, their price and estimated delivery time will be displayed during checkout.

  1. ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment authorization.

Business days are Monday through Friday, excluding United States federal holidays.

Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.

Processing may take longer during product launches, promotions, severe weather, or periods of unusually high order volume.

  1. ESTIMATED DELIVERY TIME

After processing, standard United States delivery is estimated to take 5–12 business days.

The normal total estimated time from order placement to delivery is approximately 6–15 business days.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, address problems, transportation disruptions, and circumstances outside our reasonable control may affect delivery.

  1. ORDER CONFIRMATION AND TRACKING

After an order is placed, an order confirmation will be sent to the email address provided during checkout.

When tracking becomes available, we will send a shipping confirmation containing the tracking number or tracking information.

It may take 24–72 hours after a shipping label is created for the carrier’s tracking information to show movement.

  1. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please review the street address, apartment or unit number, city, state, ZIP code, email address, and telephone number before submitting an order.

If you notice an error, contact support@veylunora.com immediately. We will try to help, but we cannot guarantee an address change or cancellation after processing has started.

VEYLUNORA is not responsible for delays or losses caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if a package must be shipped again.

  1. SPLIT SHIPMENTS

An order may arrive in more than one package.

When an order is divided into multiple shipments, you may receive separate shipping confirmations and tracking numbers. You will not be charged additional standard shipping because of a split shipment.

  1. DELAYED SHIPMENTS

If tracking has not updated for several business days, please allow additional time for the carrier’s system to refresh.

If the package has not arrived by the end of the estimated delivery period, contact us with your order number. We will review the tracking information and contact the carrier when appropriate.

  1. PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

• Check the delivery area, mailbox, building reception, parcel locker, and other safe locations.

• Ask household members, neighbors, or building staff whether they accepted the package.

• Allow one additional business day because some carriers scan packages before final delivery.

• Contact the carrier using the tracking number.

• If the package is still missing, contact us within 7 calendar days after the delivery scan.

We will assist with a reasonable review. However, a replacement or refund is not automatic when tracking confirms delivery to the address provided during checkout.

  1. LOST OR DAMAGED PACKAGES

Contact support@veylunora.com promptly if a package appears to be lost or arrives visibly damaged.

Include your order number and clear photographs of the package and product where applicable. Keep all packaging until our review is complete.

After reviewing the order and carrier information, an appropriate solution may include a replacement or refund.

  1. CONTACT

Shipping Support: support@veylunora.com
Business Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time
Typical Response Time: Within 24 hours on business days