RETURN POLICY

Last updated: September 21, 2026

We want you to be satisfied with your VEYLUNORA purchase. Eligible products may be returned within 30 calendar days after delivery.

  1. RETURN ELIGIBILITY

To qualify for a return, the product must:

• Be unworn, unused, unwashed, and in resalable condition.

• Include its original tags, accessories, manuals, and packaging where applicable.

• Be free from odors, stains, pet hair, alterations, outdoor wear, or customer-caused damage.

• Be accompanied by the order number or other proof of purchase from VEYLUNORA.

For apparel, we recommend trying products on indoors and keeping all tags attached until you decide to keep them.

For packs, bags, and outdoor gear, please inspect the size, fit, color, and features before using the product outdoors.

  1. NON-RETURNABLE PRODUCTS

The following products cannot be returned unless they arrived damaged, defective, or incorrect:

• Gift cards.

• Products clearly marked “Final Sale” or “Non-Returnable” at the time of purchase.

• Customized or personalized products.

• Products damaged through wear, misuse, accidents, improper care, modification, or failure to follow product instructions.

• Products returned without approval or outside the 30-day return period.

This policy does not limit any consumer rights that cannot legally be excluded.

  1. HOW TO REQUEST A RETURN

To request a return, email support@veylunora.com and provide:

• Your order number.

• The product or products you wish to return.

• The reason for the return.

• Clear photographs if the product is damaged, defective, or incorrect.

If the return is approved, we will provide return instructions and the applicable return address.

Please do not send a product to an address shown on the original package or elsewhere unless customer support has specifically approved that address for your return. Unauthorized returns may be refused or delayed.

  1. RETURN SHIPPING

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable.

We recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed. VEYLUNORA is not responsible for return packages that are lost or damaged in transit.

If we sent an incorrect product or the product arrived damaged or defective, we will review the issue and provide an appropriate solution. This may include a prepaid return label, replacement, or refund.

  1. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order after delivery.

Contact us within 7 calendar days after delivery if a product is damaged, defective, or incorrect. Include your order number, a description of the issue, and clear photos of the product and packaging.

Please keep the product and all packaging until our review is complete.

Damage caused after delivery by normal wear, misuse, accidents, improper cleaning, alteration, or failure to follow care instructions is not considered a product defect.

  1. EXCHANGES

The fastest way to obtain a different size, color, or product is to return the eligible original product and place a new order.

Product availability is not guaranteed, and inventory cannot be reserved while a return is being shipped.

  1. REFUNDS

After receiving and inspecting an approved return, we will notify you whether the refund has been accepted.

Approved refunds are issued to the original payment method. Please allow up to 5 business days after inspection for us to process the refund.

Your bank or payment provider may require an additional 5–10 business days to post the credit.

A refund may be reduced or refused if a product is returned used, worn, washed, damaged, incomplete, or otherwise outside the requirements of this policy, to the extent permitted by law.

  1. MISSING REFUNDS

If you have received a refund confirmation but the credit is not visible after 10 business days, contact your bank or payment provider first.

If they cannot locate the refund, email support@veylunora.com with your order number.

  1. ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after an order has been submitted because processing may begin immediately. If the order has already shipped, the normal return process will apply.

  1. CONTACT

Return Support: support@veylunora.com
Business Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time
Typical Response Time: Within 24 hours on business days