CONTACT US

We are here to help.

If you have questions about our products, sizing, orders, payments, shipping, delivery, returns, exchanges, refunds, or customer accounts, please contact our customer-support team.

CUSTOMER SUPPORT

Email: support@veylunora.com

Business Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time

Typical Response Time: Within 24 hours on business days

ORDER SUPPORT

For questions about an existing order, please include:

• Your order number.

• The email address used during checkout.

• The name of the product involved.

• A brief description of your question or issue.

Providing complete information will help us review your request more quickly.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If a product arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days after delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the product.

• Clear photographs of the shipping package and label, where applicable.

Please keep the product and all original packaging until our review is complete.

RETURNS AND EXCHANGES

To request a return, email support@veylunora.com within 30 calendar days after delivery.

Include your order number, the product you wish to return, and the reason for the return.

Returns must be approved before shipment. After approval, our customer-support team will provide the applicable return address and shipping instructions.

Please do not send a return to an address shown on the original package unless our support team has specifically confirmed that address.

SHIPPING QUESTIONS

Orders are normally processed within 1–3 business days.

After processing, standard delivery within the United States is generally estimated to take 5–12 business days.

If your order has not arrived by the end of the estimated delivery period, contact us with your order number and tracking information.

BUSINESS CORRESPONDENCE

VEYLUNORA operates as an online store.

For formal notices or written business correspondence, email support@veylunora.com to request the appropriate current mailing address.

SECURITY NOTICE

For your protection, please do not send complete payment card numbers, passwords, account security codes, or other sensitive payment information by email.