Privacy Policy

Last updated: September 21, 2026

This Privacy Policy explains how VEYLUNORA (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, purchase apparel, packs, bags, outdoor gear, or other products, create an account, contact customer support, subscribe to marketing communications, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

  1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number, billing address, and shipping address.

• Order information, including the products ordered, size and color selections, purchase date, order number, payment status, shipping method, returns, exchanges, and refund history.

• Payment-related information. Payments are processed through Shopify Checkout and the payment provider selected at checkout. VEYLUNORA does not directly store complete payment card numbers.

• Account information, such as login details, saved preferences, and customer account activity.

• Device and browsing information, such as IP address, browser type, device type, operating system, referring page, pages viewed, links clicked, and approximate location based on IP address.

• Communications you send to us, including product questions, order inquiries, return requests, reviews, survey responses, and customer-support messages.

• Marketing preferences, including whether you have subscribed to or opted out of promotional emails.

  1. HOW WE COLLECT INFORMATION

We may collect information:

• Directly from you when you place an order, create an account, contact customer support, request a return, or subscribe to emails.

• Automatically through cookies, pixels, log files, and similar technologies.

• From service providers, such as Shopify, payment processors, shipping carriers, analytics providers, fraud-prevention services, and marketing platforms.

• From other sources where permitted by law, including when necessary to investigate fraud or protect our legal rights.

  1. HOW WE USE INFORMATION

We may use personal information to:

• Process payments and fulfill, ship, track, return, exchange, or refund orders.

• Provide customer support and respond to questions about products, sizing, shipping, returns, and orders.

• Create and manage customer accounts.

• Personalize the shopping experience and remember customer preferences.

• Send order confirmations, shipping updates, security notices, and other service-related communications.

• Send promotional communications where permitted by law.

• Analyze website performance and improve our products, services, and marketing.

• Detect and prevent fraud, misuse, security incidents, and violations of our policies.

• Comply with legal obligations, resolve disputes, and protect VEYLUNORA, our customers, and others.

  1. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies and similar technologies to:

• Operate the website and checkout.

• Remember your shopping cart, region, currency, and preferences.

• Support customer account functions.

• Prevent fraud and improve security.

• Measure website traffic and performance.

• Support advertising and measure marketing effectiveness where permitted.

You may control cookies through your browser settings and any privacy controls offered on the website. Disabling certain cookies may affect the operation of the website, customer accounts, or checkout.

  1. HOW WE SHARE INFORMATION

We may share personal information with:

• Shopify and other providers that host and operate our online store.

• Payment providers that authorize and process payments.

• Warehouses, logistics providers, and shipping carriers that prepare and deliver orders.

• Technology, analytics, marketing, and customer-support providers performing services on our behalf.

• Accountants, insurers, attorneys, auditors, and other professional advisers.

• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security.

• A buyer, investor, or successor in connection with a merger, financing, reorganization, sale of assets, or similar business transaction.

We do not share personal information for unrelated purposes except with your consent or as permitted by law.

  1. SHOPIFY

Our store is hosted on Shopify. Shopify processes certain personal information to provide online-store, checkout, account, fraud-prevention, analytics, and related commerce services. Shopify may process information under its own privacy practices.

  1. MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails at any time by selecting the unsubscribe option included in those messages.

Even after opting out of marketing, you may continue to receive non-promotional messages relating to orders, returns, refunds, security, account activity, or important service updates.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and tax records, prevent fraud, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the nature of the information and the reason it was collected.

  1. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials confidential and should contact us if they suspect unauthorized account activity.

  1. YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of personal information, subject to legal exceptions.

• Receive information about how personal information is collected, used, or shared.

• Opt out of certain targeted advertising, sharing, or sales of personal information where applicable.

• Withdraw consent where processing is based on consent.

• Appeal a decision concerning a privacy request where applicable.

• Exercise privacy rights without unlawful discrimination.

To submit a privacy request, email support@veylunora.com with the subject line “Privacy Request.”

Please describe your request and provide the email address associated with your account or order. We may need to verify your identity before completing the request.

  1. CHILDREN’S PRIVACY

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Customers who have not reached the age of majority in their jurisdiction should use our services only with the involvement and permission of a parent or legal guardian.

  1. INTERNATIONAL PROCESSING

Our service providers may process information in the United States and other countries. Privacy laws in those locations may differ from the laws in your country of residence.

Where required, appropriate safeguards will be used for international transfers of personal information.

  1. THIRD-PARTY SERVICES

Our website may contain access to third-party payment methods, websites, or services. VEYLUNORA is not responsible for the privacy, security, or content of third-party services.

  1. POLICY CHANGES

We may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal requirements.

The revised policy will be posted with a new “Last updated” date.

  1. CONTACT US

For privacy questions or requests, contact:

VEYLUNORA
Customer Support Email: support@veylunora.com
Business Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time

For formal written correspondence, please contact customer support by email to obtain the appropriate current mailing address.